Warranty Policy

A-About the Product warranty Policy:

1. Basurhat Shop warranty policy helps you stay covered in case of manufacturing defects in material, design, or workmanship after purchasing the product.
2. All electronic devices sold on Basurhat Shop.com have a 2-year manufacturer or seller warranty, except for accessories. Manufacturer warranty is provided by Brand authorized service centers. Seller warranty is provided by the seller store who is selling the product on Basurhat Shop.
3. Accessories warranties will be as per the manufacturer or seller.
4. Warranty services provided by sellers or brands other than Basurhat Shop are the responsibility of the manufacturer or seller. This includes spare parts availability, repair time, and the quality of repairs. Customers need to contact the brand's warranty service provider directly in case of complaints or other concerns. If the brand warranty service center is unavailable, Basurhat Shop will assist customers with their claims.
5. The original invoice is required to verify the serial number and validate the warranty period. If the device was delivered with a warranty card, customers must provide it to service centers to proceed with the claim.
6. A repair or replacement under warranty does not extend or renew the warranty period. Warranty terms are in accordance with your device manufacturer. In case of delays in resolving warranty claims, customers can claim compensation directly from service providers as per government laws. Basurhat Shop is not liable for this compensation.
7. Authorized service centers will carry out warranty repairs. In instances where products are bought through a seller, the respective seller's warranty terms will apply.

8    The lifecycle of devices may differ, and customers can review the device manual or contact the manufacturer for more details.

9     For international version Apple devices sold, the warranty is serviced by official service center in the first year and seller in the second year.

A.1- Warranty service policy in case the pickup and delivery is required:

If Basurhat Shop provides pickup and drop-off services (within serviceable areas) as an additional benefit, the warranty repair period would be 25 working days, broken down as follows: -

Note: Pickup and delivery services provided by Basurhat Shop are additional services, and Basurhat Shop reserves the right to charge customers for this service. The service is offered at Basurhat Shop discretion, and Basurhat Shop also reserves the right to discontinue it.

Guidelines for the warranty pickup and delivery service:

1. Customers must ensure the item is packed in its original box and wrapped safely. Basurhat Shop is not responsible for any damages during transit if packaging is inadequate.
2. Customers must provide the product and its accessories to the courier company during pickup (including, but not limited to, earphones, battery, and charger).
3. The address provided during the warranty claim request will be used for both pickup and delivery. For any changes to this address, please contact Basurhat Shop customer care. Changes will be subject to the availability of courier partners.
4. If an item cannot be repaired but is still under the manufacturer's warranty, customers will be eligible for a replacement or a refund after deducting the usage value and any missing accessories, as per the Ministry of Commerce and Industry regulations. Replacement and refund decisions are made by the brand service provider or seller and must be claimed directly from them.
5. Some service centers may charge a fee for inspection if the warranty claim is rejected and the item is out of warranty.
6. Warranty does not cover damages caused by accidents, abuse, misuse, liquid contact, or other external causes. Such cases are considered out of warranty.
7. If a customer receives a damaged item or item with missing accessories after servicing or receives a delivery notification without actually receiving the item, the issue must be reported within 48 hours of the delivery time. Claims submitted after this period will not be accepted.
8. Customers are responsible for any personal data on the device. Customers are advised to back up their data, switch off "Find My Device," and remove any locks/passwords before handing over the device for servicing.
9. The time taken to obtain device information or customer approval is not included in the turnaround time (TAT) for repairs.
10. By submitting an item for service, customers consent to the use of their contact details by Basurhat Shop and the service provider to fulfill the service requirements.
11. Customers confirm that all information provided during the warranty claim is correct.
12. Any extra accessories (e.g., SIM cards, screen protectors, covers, electronic pens) provided with the device are the customer's responsibility. Customers should remove these items before handing over the device. Basurhat Shop will not be liable for any damage or loss of these accessories.
13. If a customer refuses to receive the product after processing the warranty claim, the product will be stored in Basurhat Shop warehouse for a maximum of 30 calendar days. After this period, Basurhat Shop will dispose of the product. Once disposed of, the customer will no longer be able to request delivery, and no compensation will be provided (including the item's value).
14. The contact information registered with the account cannot be changed during a warranty claim and will be used by Basurhat Shop and brand service centers for communication

A.2 -Warranty provided by brands or sellers:

1. The device warranty is provided by the manufacturer or their authorized service provider and is subject to the manufacturer's warranty policies, which can be found in the user manual or on the manufacturer's official website. To request warranty services, customers must contact manufacturers or their authorized service centers directly, as per the rules and regulations. 
2. Warranty services provided by brand service centers or sellers are not the responsibility of Basurhat Shop. This includes spare part availability, repair time, and the quality of repairs. Customers must contact the warranty service provider directly for complaints or other concerns.
3. Basurhat Shop provides its own warranty on some devices to ensure the highest quality of service. Customers can contact us for more information.

B. Minute’s warranty policy

The products listed under Basurhat Shop in Minutes section on Basurhat Shop platform are provided to the customer by the third party Sellers. Hence following table will be applicable: